Work with us.

We’re Argent—a brand on a mission to revolutionize women’s workwear while building a community of inspiring, unapologetic, outspoken leaders. If you love pushing the envelope, and limits, you’re in the right place.


Argent’s dedication to our employees and clients runs through our corporate DNA. We are committed to providing our team with growth and development opportunities, and to fostering a collaborative culture in which our team’s creative solutions fuel Argent’s business, create extraordinary experiences for our clients, and encourage a meaningful experience for everyone to thrive.

Opportunities

New York City | Operations Team | Reports to Chief Operating Officer

The opportunity

We are looking for a Client Experience Manager to join our growing team. Client experience is the beating heart of our operation and responsible for all of the touch points with our clients. Whether offering styling advice or troubleshooting orders, you're ready to help with anything. You are a self-starter with world-class organization skills and prior customer service experience. You are responsible, organized, and passionate about creating an authentic experience and delivering unprecedented results for clients. You love to communicate with people, solve problems, and be part of a team that is doing meaningful work. You are intellectually curious, eager to question assumptions, and enjoy taking the initiative to find creative solutions.

As a Client Experience Manager, you will be on email, chat, and the phone with our clients, creating the most important line of engagement for our company. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. Ensuring client satisfaction requires creativity, problem solving, passion, and an unwaveringly positive attitude.

This role reports directly to the Chief Operations Officer, and is a full-time role based in our New York City Headquarters that may require weekend, morning, and evening availability.

Responsibilities

  • Responsible for all aspects of Argent’s client services function, with the long-term goal to strategically build, develop, and lead the client services function and team.
  • Serve as a proud Argent brand ambassador and seamlessly navigate between multiple client interactions and internal systems, while working towards clearly defined quality and productivity goals.
  • Provide personalized and compassionate support and tackle client challenges through impactful and creative personalized solutions for each client to build lasting relationships.
  • Engage with clients via phone, chat, social media, and email channels.
  • Maintain knowledge of all Argent product including fit, styles, and inventory.
  • Maintain awareness of new tools and technologies along with trends and patterns in client communications, and create self-help and other creative tools to delight our clients.
  • Take feedback on product and other aspects of our business, and liaise with colleagues in other areas of Argent to improve our company.
  • Track our success in building client happiness and report these to leadership.
  • Contribute to an empathetic, positive, and energetic team culture.

Who you are

  • Deeply passionate about being a client advocate; you have a knack for resolving issues and delivering service that is effortless for our clients.
  • Results driven with a can-do and positive attitude and abundance of optimism.
  • Loves digging into the details, highly analytical, and comfortable working through escalated situations.
  • Highly adept in your approach to problem solving while being known for delivering creative solutions.
  • Entrepreneurially minded, self-motivated, and comfortable moving things forward with minimal guidance.
  • Freakishly organized and detail-oriented.
  • Able to juggle multiple competing priorities and conversations with clients, and track trends and data to help improve client happiness.
  • Enthusiasm for and vast knowledge of fashion and fit.
  • Empathy, kindness, humility, and a sense of humor.

Qualifications

  • College degree or equivalent preferred.
  • 5+ years’ experience in a client facing environment resolving client issues across multiple communication channels (email, phone, chat, etc).
  • Excellent written, verbal, and listening skills.
  • Strong problem-solving skills.
  • Ability to thrive in a fast-paced, high-volume work environment.
  • Ability to build, foster, and maintain positive professional relationships.
  • Expert in Microsoft Office and Google Drive a plus.
  • Savvy with web-based user-support applications.

What we offer

  • A positive, enthusiastic, and passionate team.
  • Competitive salary and equity.
  • Health benefits for eligible employees.
  • Paid vacation and holidays for eligible employees.
  • Clothing discount.

New York City | Marketing Team | Reports to Marketing Director

The opportunity

We are looking for an Editorial Director, Brand Content to join our growing marketing team. The leader in this role will develop and execute content across a number of mediums designed to drive brand awareness and engagement at all stages of the customer journey. They will constantly seek to align and refine a content marketing strategy to meet consumer needs and the overall business mission.

This role reports directly to the VP, Marketing, and is a full-time role based in our New York City Headquarters.

Responsibilities

  • Lead all content efforts including strategy, conception, creation, and measurement.
  • Develop, refine, and scale a robust content strategy that allows for a team of internal and external contributors to efficiently create helpful, rich content in a timely manner.
  • Develop and own the brand storytelling approach and style.
  • Define and cross-functionally communicate success metrics for all content initiatives, aligned to company goals. Track performance to ensure content marketing plans deliver expected business outcomes.
  • Stay intimately familiar with the Argent product roadmap and overall business strategies to ensure that key innovations, campaigns, strategies, and objectives are coming to life through content.
  • Work with Marketing and external team members to ensure engaging content is created for all audience segments in all stages of the customer journey.
  • Engage in conversations with other members of the Marketing team to determine content needed and the ideal mediums for delivering the content.
  • Define scalable processes for content creation including cross-team collaboration and proper resourcing.
  • Manage the content plan, and report progress to leadership.
  • Stay attuned to content marketing trends and best practices.

Who you are

  • Strong conceptual thinker with design sensibilities.
  • Results driven with a can-do and positive attitude and abundance of optimism.
  • Highly adept in your approach to problem solving while being known for delivering creative solutions.
  • A collaborative team player with an interest in learning and listening to others.
  • Self-motivated, resourceful, and hardworking with a positive attitude.
  • Detail-oriented.
  • Possesses empathy, kindness, humility, and a sense of humor.

Qualifications

  • 8+ years of experience in content marketing.
  • Bachelor's degree in Marketing, Communications, or Journalism.
  • Passionate about the brand mission.
  • Strong interpersonal skills.
  • Excellent organization and communication skills.
  • Ability to multitask and stay composed under pressure.
  • Thrive in a fast-paced, rapidly changing environment, be flexible and take on new job duties.
  • Excellent communication, collaboration, and planning skills with meticulous attention to detail.
  • Ability to manage multiple deadlines in a fast-paced environment while maintaining a positive and professional work environment.
  • Must reside in or be willing to relocate to New York City.

What we offer

  • A positive, enthusiastic, and passionate team.
  • Competitive salary and equity.
  • Health benefits for eligible employees.
  • Paid vacation and holidays for eligible employees.
  • Clothing discount.

New York City | Operations Team | Reports to Chief Operating Officer

The opportunity

We are expanding and looking for an experienced Business Operations Analyst to help scale our business. You are an enthusiastic, self-starter with a can-do attitude and entrepreneurial mindset. We're a results-focused team and will drive operational efficiencies across all areas of operationsIT, order management, supply chain, and customer experience. You will be involved in managing day to day operations, developing processes, and supporting the team as needed. Looking at the business through the lens of people, process, and solutions, you will be interacting with all team members, including retail, to ensure the business is running as efficiently as possible.

Responsibilities

  • Implement tools and best practices across the company to drive operational efficiency, establish processes, and encourage ongoing learning and development.
  • Contribute to the management of the entire supply chain from development to production.
  • Proactively identify and work with all team members to understand issues and implement appropriate solutions.
  • Manage day to day operations as it relates to order management, customer experience, and inventory management.
  • Provide ongoing support and ensure processes are being trained and followed by retail and corporate teams.
  • Develop, document, implement, and manage the rollout of new processes and tools.
  • Perform data analysis as needed.

Who you are

  • Loves digging into the details, highly analytical, and organized in your approach to problem solving.
  • Able to break down complex issues into clear and concise analysis/output, providing clarity for the business team to take action.
  • Ability to manage competing priorities through effective organization and communication.
  • Results driven with a can-do attitude.
  • Entrepreneurially minded, self-motivated, and comfortable moving projects forward with full autonomy.
  • Mastered in quickly learning new tools and technologies.

Qualifications

  • BA / BS or equivalent.
  • 3-5 years experience in operations, finance or supply chain.
  • Working knowledge of MS Office and advanced Excel skills.
  • Excellent communication skills.
  • Must reside in New York City.

What we offer

  • A positive, enthusiastic, and passionate team.
  • Competitive salary and equity.
  • Health benefits for eligible employees.
  • Paid vacation and holidays for eligible employees.
  • Clothing discount.

New York City | Marketing Team | Reports to Marketing Director

The opportunity

We are looking for a Social Media Manager to join our growing marketing team. Someone who excels at social media strategy, content planning and thrives on helping women feel confident. Our goal in this role is to achieve a higher level of customer engagement and intimacy while also increasing web traffic and revenue.

This role reports directly to the Marketing Director, and is a full-time role based in our New York City Headquarters.

Responsibilities

Organic Social

  • Support growth objectives by maintaining a high level of community engagement across all social platforms that results in increased brand advocacy and awareness—Instagram, Facebook, Pinterest, LinkedIn, TikTok, Twitter, YouTube.
  • Develop and own the social media content calendar, including organizing monthly meetings to review plans and soliciting input on future opportunities.
  • Recommend post frequency on each social channel and execute daily organic posts across all social channels.
  • Continue to test and learn strategies to maximize value of our influencer/community relationships.
  • Maintain brand voice that resonates across all channels.
  • Stay up-to-date with technology, tools, social trends and marketing strategies.
  • Learn new social media channels best practices and how to engage and build a community organically.

Social Listening

  • Perform regular audits of the brand’s social presence.
  • Monitor competitors’ presence and activity on relevant social channels.

Reporting

  • Develop and own reporting and analysis of all organic social channels and influencers.
  • Establish KPI targets for 2021/2022 across all social channels and influencers.
  • Report on weekly metrics.
  • Prepare formal monthly, quarterly and annual reviews of analytics and insights for all social media platforms with actionable suggestions growth, engagement, new followers, and top creative.
  • Run experiments to optimize social media posts.

Paid Social

  • Participate in agency strategy and performance meetings.
  • Aid in execution of ad creative planning and launch.
  • Recommend opportunities to apply learning from paid to organic and vice versa.

Who you are

  • Strong conceptual thinker with design sensibilities.
  • Results driven with a can-do and positive attitude and abundance of optimism.
  • Highly adept in your approach to problem solving while being known for delivering creative solutions.
  • A collaborative team player with an interest in learning and listening to others.
  • Self-motivated, resourceful, and hardworking with a positive attitude.
  • Detail-oriented.
  • Possesses empathy, kindness, humility, and a sense of humor.

Qualifications

  • Bachelor’s degree.
  • 4+ years of social media/ marketing experience.
  • Thrive in a fast-paced, rapidly changing environment, be flexible and take on new job duties.
  • Experience with content creation, copywriting, graphic design, Photoshop experience, and strategy.
  • Excellent communication, collaboration, and planning skills with meticulous attention to detail.
  • Ability to manage multiple deadlines in a fast-paced environment while maintaining a positive and professional work environment.
  • Must reside in or be willing to relocate to New York City.

What we offer

  • A positive, enthusiastic, and passionate team.
  • Competitive salary and equity.
  • Health benefits for eligible employees.
  • Paid vacation and holidays for eligible employees.
  • Clothing discount.