New York City | Retail Team | Reports to Store Manager

The opportunity  

We are looking for a Lead Client Advisor to join our growing retail team. Client Experience is the beating heart of our operation and the retail stores are the touch point with our clients. Whether connecting and hosting the Argent community or providing expert styling , you're ready to help with anything. You are a self-starter with world-class customer experience skills and prior retail tenure.  You are responsible, organized, and passionate about creating an authentic experience and delivering unprecedented results for clients. You love to communicate with people, style, and be part of a team that is doing meaningful work. You are intellectually curious, eager to build connections, and enjoy taking the initiative to elevate every in store experience.

As a Lead Client Advisor you will drive in store experience, participate in events, and communicate with our clients via phone/email, creating the most important line of engagement for our company. This role will act as a subject matter expert who delivers energetic, thoughtful styling solutions to our customers. Ensuring client satisfaction requires creativity, problem solving, passion, and an unwaveringly positive attitude.

This role reports directly to the Store Manager, and is a non exempt full-time role based in our New York City store that requires weekend, morning, and evening availability.

Responsibilities

• Drive and exceed KPI goals, by ensuring the highest level of customer service and quality of sales.
• Hosting clients and other stakeholders with the ability to provide personalized customer experience.
• Collaborate with HQ team to train and coach on new and existing products to elevate overall level of product knowledge in the store.
• Identify and/or create sales opportunities inside and outside store environment to activate network to recruit prospects and clients.
• Establish strong personal relationships with clients from different backgrounds.
• Support client relationships through constant focus and attention on client books. Develop and maintain client profiles and manage clienteling activities on a day to day basis.
• Handle customer service requests and respective processes.
• Act as a brand ambassador in and out of the store.
• Organize and execute all operational tasks in detail and with care.
• Maintain the store environment  according to visual merchandising standards.
• Store leadership responsibilities; opening/closing the store, scheduling, performance management, store recruitment, learning and development
• Support the daily operations of the store.
• First point of contact for client service and support.

Who you are

• Confident, ambitious and stylish.
• Deeply passionate about being a client advocate; you have a knack for connecting with people and delivering service that is effortless for our clients.
• Results driven with a can-do and positive attitude and abundance of optimism.
• Loves style and to style, takes time to understand your client, making each interaction memorable. 
• Highly adept in your approach to selling  while being known for delivering an authentic experience for our customers..
• Committed to giving working women confidence with every interaction.
• Quick to build rapport and relish giving great customer service.
• An innovative problem solver who stays cool under pressure.
• Obsessed with making your customers lives easier with functional apparel.
• Freakishly organized and detail-oriented.
• Able to juggle multiple competing priorities and conversations with clients, and maintain store operating standards to help improve client happiness.
• Empathy, kindness, humility, and a sense of humor.

Qualifications 

• College degree or equivalent preferred.
• 5+ years’ experience in a client facing environment.
• Excellent written, verbal, and listening skills.
• Ability to thrive in a fast-paced, high-volume work environment.
• Ability to build, foster, and maintain positive professional relationships.
• Expert in Microsoft Office and Google Suite a plus.
• Savvy with web-based applications such as point of sale and CRM tools

What we offer

• A positive, enthusiastic, and passionate team.
• Competitive compensation and opportunity for sales commission.
• Health benefits for eligible employees.
• Paid vacation and holidays for eligible employees.
• Clothing discount.

New York City | Retail Team | Reports to CEO

The opportunity  

We are looking for an experienced Director of Retail to lead the strategy and performance of our direct-to-consumer physical retail channel. You have a passion for creating industry leading consumer experiences as well as the proven ability to successfully manage fast retail growth. You own the P&L and are responsible for strategy and execution of all aspects of retail, including store experience, staffing and operations, revenue growth and profitability. 

As a leader in the organization, this individual will play a key role in driving the company culture through a customer-first mindset, fostering cross-functional team collaboration, and supporting the continuous evolution of creating the best product in the industry.

This role reports directly to the CEO, and is a full-time role based in our New York City Headquarters.

Responsibilities

• Develop a best-in-class consumer retail experience.
• Own the physical retail channel sales and P&L, take a data driven approach to management including KPI reporting weekly, monthly, seasonally.
• Lead the strategy of store experience and design.
• Drive efficient retail operations with focus on staffing and training programs that inspire high-achieving retail store teams.
• Collaborate with eCommerce team on customer acquisition initiatives as well as online to offline direct-to-consumer experiences.
• Collaborate with the buying team to seasonally plan inventory, store assortments and manage in-season allocations.
• Work collaboratively with the marketing teams to develop and execute the annual marketing strategy.
• Lead visual merchandising strategy, planning and in-store execution for the retail channel.
• Collaborate with senior leadership to lead the effort of expanding Argent owned stores in key strategic markets.
• Collaborate with brand marketing and local partners to build community through experiences and strategic partnerships.
• Lead annual planning and budgeting for the retail channel.

Who you are

• Strong customer-first thinker.
• Entrepreneurial and comfortable working in a high-growth environment.
• Strategic; but enjoy rolling up your sleeves and working in the business. 
• Self-motivated, resourceful, and hardworking with a positive attitude.
• A problem solver. 
• A collaborative team player with an interest in learning and listening to others.
• Detail-oriented and organized.
• Enjoy building and leading programs and teams.
• Strong people skills.

Qualifications 

• 10+ years of experience in retail leadership roles demonstrating increased role and responsibility.
• 5+ years experience working for a brand in HQ.
• Strong product knowledge and understanding of competitive landscape.
• High level of analytical skills and conceptual creative ability.
• Bachelor's degree or equivalent.
• Passionate about the brand mission.
• Strong interpersonal skills.
• Excellent organization and communication skills.
• Ability to manage multiple deadlines in a fast-paced environment while maintaining a positive and professional work environment.
• Must reside in or be willing to relocate to New York City.

What we offer

• A positive, enthusiastic, and passionate team.
• Competitive salary and equity.
• Health benefits for eligible employees.
• Paid vacation and holidays for eligible employees.
• Clothing discount.

New York City | Operations Team | Reports to Chief Operating Officer

The opportunity

We are looking for a Client Experience Manager to join our growing team. Client experience is the beating heart of our operation and responsible for all of the touch points with our clients. Whether offering styling advice or troubleshooting orders, you're ready to help with anything. You are a self-starter with world-class organization skills and prior customer service experience. You are responsible, organized, and passionate about creating an authentic experience and delivering unprecedented results for clients. You love to communicate with people, solve problems, and be part of a team that is doing meaningful work. You are intellectually curious, eager to question assumptions, and enjoy taking the initiative to find creative solutions.

As a Client Experience Manager, you will be on email, chat, and the phone with our clients, creating the most important line of engagement for our company. This role will act as a subject matter expert who delivers empathetic, detail-oriented solutions to our customers. Ensuring client satisfaction requires creativity, problem solving, passion, and an unwaveringly positive attitude.

This role reports directly to the Chief Operations Officer, and is a full-time role based in our New York City Headquarters that may require weekend, morning, and evening availability.

Responsibilities

• Responsible for all aspects of Argent’s client services function, with the long-term goal to strategically build, develop, and lead the client services function and team.
• Serve as a proud Argent brand ambassador and seamlessly navigate between multiple client interactions and internal systems, while working towards clearly defined quality and productivity goals.
• Provide personalized and compassionate support and tackle client challenges through impactful and creative personalized solutions for each client to build lasting relationships.
• Engage with clients via phone, chat, social media, and email channels.
• Maintain knowledge of all Argent product including fit, styles, and inventory.
• Maintain awareness of new tools and technologies along with trends and patterns in client communications, and create self-help and other creative tools to delight our clients.
• Take feedback on product and other aspects of our business, and liaise with colleagues in other areas of Argent to improve our company.
• Track our success in building client happiness and report these to leadership.
• Contribute to an empathetic, positive, and energetic team culture.

Who you are 

• Deeply passionate about being a client advocate; you have a knack for resolving issues and delivering service that is effortless for our clients.
• Results driven with a can-do and positive attitude and abundance of optimism.
• Loves digging into the details, highly analytical, and comfortable working through escalated situations.
• Highly adept in your approach to problem solving while being known for delivering creative solutions.
• Entrepreneurially minded, self-motivated, and comfortable moving things forward with minimal guidance.
• Freakishly organized and detail-oriented.
• Able to juggle multiple competing priorities and conversations with clients, and track trends and data to help improve client happiness.
• Enthusiasm for and vast knowledge of fashion and fit.
• Empathy, kindness, humility, and a sense of humor.

Qualifications

• College degree or equivalent preferred.
• 5+ years’ experience in a client facing environment resolving client issues across multiple communication channels (email, phone, chat, etc).
• Excellent written, verbal, and listening skills.
• Strong problem-solving skills.
• Ability to thrive in a fast-paced, high-volume work environment.
• Ability to build, foster, and maintain positive professional relationships.
• Expert in Microsoft Office and Google Drive a plus.
• Savvy with web-based user-support applications.

What we offer

• A positive, enthusiastic, and passionate team.
• Competitive salary and equity.
• Health benefits for eligible employees.
• Paid vacation and holidays for eligible employees.
• Clothing discount.